Privacy Policy
Protecting your privacy is fundamental to our mission. Learn how Ponaloeat Game Studios collects, uses, and safeguards your personal information.
Introduction
Ponaloeat Game Studios ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ponaloeat.com, use our mobile games, or engage with our services.
We are headquartered in Daegu, South Korea, and operate globally in the mobile gaming industry. This policy applies to all users worldwide, and we comply with applicable data protection laws including the GDPR, CCPA, and local privacy regulations.
Last Updated: December 2024
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of significant changes through our website or directly via email.
Information We Collect
Personal Information
- Account information (username, email, password)
- Profile data (avatar, display name, biography)
- Contact information for support and communications
- Payment information for in-app purchases
- Social media profile information (if linked)
Technical Information
- Device information (model, OS, unique identifiers)
- IP address and location data
- App usage data and gameplay statistics
- Crash reports and performance data
- Advertising identifiers for personalized content
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your device settings or our cookie management tool.
How We Use Your Information
Service Provision
Operating our games, providing customer support, processing transactions, and maintaining user accounts.
Analytics & Improvement
Analyzing usage patterns, improving game features, optimizing performance, and conducting research.
Marketing Communications
Sending promotional content, game updates, and personalized recommendations based on your preferences.
Legal Basis for Processing
Contract Performance
Processing necessary for providing our gaming services and fulfilling our contractual obligations.
Legal Compliance
Processing required by law, including tax obligations and regulatory compliance requirements.
Legitimate Interests
Processing for our legitimate business interests, such as fraud prevention and service improvement.
Consent
Processing based on your explicit consent for marketing communications and optional data collection.
Information Sharing & Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- Cloud hosting and storage services
- Customer support platforms
- Payment processing companies
- Analytics and marketing platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and safety
- Protect user safety and security
- Protect corporate transactions
Information We DO NOT Sell
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing is limited to the specific purposes outlined in this policy and is conducted under strict confidentiality agreements.
Data Security & Protection
Security Measures
Data Breach Response
In the event of a data breach, we have established procedures to:
- Investigate and contain the breach promptly
- Notify affected users within 72 hours
- Report to relevant authorities as required
- Implement corrective measures immediately
Important Security Notice
While we implement comprehensive security measures, no system is 100% secure. We encourage users to take additional precautions such as using strong passwords, keeping login credentials confidential, and reporting suspicious activity immediately.
Your Rights & Choices
Access
Request a copy of your personal data we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Export your data in a portable format
Restriction
Limit how we process your information
Objection
Object to processing for marketing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Children's Privacy
COPPA Compliance
Ponaloeat Game Studios is committed to protecting the privacy of children. Our games and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information from our systems.
Parental Controls
- Parents can request access to their child's data
- Parents can request deletion of child's account
- Age verification for account creation
- No targeted advertising to children under 13
Age Verification
We implement age verification mechanisms and encourage parents to:
- Monitor their children's online activities
- Educate children about online privacy
- Contact us for any privacy concerns
- Report any inappropriate content immediately
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about how we protect your information.
Notification of Changes
When we make significant changes to this policy, we will:
- Post updates on our website
- Send email notifications to registered users
- Update the "Last Updated" date
- Highlight changes with version notes
Continued Use
Your continued use of our services after we post changes to this policy means that you acknowledge and accept the updates. If you do not agree to the changes, you may need to discontinue using our services.
Contact Information
Company
Ponaloeat Game Studios
Address
Sejong-daero 318
Daegu, South Korea
Phone
+82 10-9057-6029Business Hours
Monday - Friday
9:00 AM - 6:00 PM KST
Saturday
Closed
Sunday
Closed
For urgent privacy matters, please email us and we will respond within 24 hours during business days.